Refund and Return Policy

Effective Date: March 18, 2025

At TONENOVAS, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund and return policy as outlined below.

1. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, in the same condition as when you received it, and in its original packaging.
  • Returns must be initiated within 30 days from the date of delivery.
  • The item must not be a final sale, customized, or perishable item, which cannot be returned under any circumstances.

2. How to Return an Item

If you wish to return a product, please follow these steps:

  1. Contact Us: Email us at info@tonenovas.xyz or call 585-797-8099 to initiate a return request.
  2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number. This is required to process your return.
  3. Prepare the Package: Carefully pack the item in its original packaging and include the RMA number with the returned product.
  4. Ship the Item: Return shipping is the responsibility of the customer unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of the item.

3. Refunds

Once we receive the returned item, we will inspect it to ensure it meets the return eligibility requirements. If the return is approved:

  • Refund Processing: The refund will be processed to your original payment method within 7-10 business days. You will receive a notification confirming the refund.
  • Restocking Fee: A restocking fee of up to 15% may be applied to certain items. This will be deducted from your refund amount.
  • Shipping Costs: Shipping costs are non-refundable. If you receive a defective or incorrect item, we will cover the return shipping costs.

4. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at info@tonenovas.xyz or 585-797-8099. We will provide a return label at no cost to you and issue a full refund or send a replacement item.

5. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Gift cards
  • Downloadable software products
  • Items marked as final sale
  • Customized or personalized items
  • Perishable items

6. Exchanges

If you wish to exchange an item for a different product, please return the original item and place a new order through our website. We will process your return according to our refund policy.

7. Contact Us

If you have any questions or need assistance with a return or refund, please reach out to us:

TONENOVAS
4497 Cherry Ridge Drive,
Rochester, New York, United States
Phone: 585-797-8099
Email: info@tonenovas.xyz
Website: https://tonenovas.xyz/

By making a purchase on our website, you acknowledge that you have read and agree to this Refund and Return Policy.