Sales Policy

Effective Date: March 18, 2025

At TONENOVAS, we are committed to providing our customers with high-quality products and exceptional service. Our Sales Policy outlines the terms and conditions that apply to all transactions conducted through our website.

1. Product Information

We make every effort to provide accurate product descriptions, images, and pricing information on our website. However, we do not guarantee that all information is error-free. If a product’s information, including price, is incorrect, we reserve the right to correct any mistakes and notify customers accordingly before processing an order.

2. Ordering Process

  • Placing an Order: By placing an order through our website, you agree to purchase the selected products under the terms and conditions outlined in this Sales Policy.
  • Order Confirmation: After you place an order, you will receive an order confirmation email. This email is to confirm that we have received your order and it is being processed. It does not constitute an acceptance of your order.
  • Order Acceptance: Your order will be considered accepted once we have processed your payment and shipped your items. In the event that a product is unavailable or we cannot fulfill your order, we will notify you as soon as possible and offer a refund or an alternative product.

3. Payment Methods

We accept various forms of payment through our website, including:

  • Credit and debit cards (Visa, MasterCard, American Express)
  • PayPal
  • Other payment methods as indicated during checkout

All payments must be completed before your order is processed and shipped. Payment information is securely handled, and we do not store your payment details.

4. Pricing and Taxes

  • Pricing: All prices listed on our website are in USD. Prices are subject to change without notice. Any changes in pricing will be reflected before you complete your purchase.
  • Taxes: Sales tax will be applied to orders based on your shipping address, in accordance with state and local tax laws. The total amount of tax will be displayed at checkout.

5. Shipping and Delivery

  • Shipping Options: We offer several shipping options, including standard and expedited shipping. Shipping fees are calculated at checkout based on the size, weight, and destination of your order.
  • Shipping Times: Shipping times vary depending on the destination and shipping method selected. Estimated delivery times will be provided at checkout. Please note that these are estimates and delays can occur.
  • Shipping Costs: Shipping costs are non-refundable unless the return is due to a defect or error on our part.

6. Order Cancellations

Orders may be canceled within 24 hours of purchase. After this period, we begin processing and shipping your order, and cancellations will not be accepted. To cancel an order, please contact our customer service team immediately at info@tonenovas.xyz or 585-797-8099.

7. Returns and Refunds

Our Refund and Return Policy governs the return and refund process. If you are not satisfied with your purchase, please refer to our return policy to initiate a return. Refunds will be issued to the original payment method once we have received and inspected the returned item.

8. Warranty and Defective Products

TONENOVAS products are backed by a warranty against defects in materials and workmanship. If your product is defective, please contact our customer service team within 30 days of purchase, and we will assist with a return or replacement.

9. Customer Responsibilities

  • Product Use: You are responsible for using our products in accordance with the manufacturer’s guidelines. TONENOVAS is not liable for damage or injury caused by improper use or failure to follow safety instructions.
  • Providing Accurate Information: You agree to provide accurate and complete information when placing an order, including shipping address and payment details. Failure to do so may result in delays or cancellation of your order.

10. Limitation of Liability

TONENOVAS is not liable for any indirect, incidental, special, or consequential damages arising from the sale or use of our products. Our total liability is limited to the amount paid for the product purchased.

11. Changes to This Sales Policy

TONENOVAS reserves the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about our terms and conditions.

12. Contact Us

If you have any questions about our Sales Policy or need assistance with your order, please contact us:

TONENOVAS
4497 Cherry Ridge Drive,
Rochester, New York, United States
Phone: 585-797-8099
Email: info@tonenovas.xyz
Website: https://tonenovas.xyz/

By purchasing from our website, you agree to be bound by the terms and conditions of this Sales Policy.